Legal
Privacy Policy
Last updated: [PLACEHOLDER: publish date]
Fixpoint Maintenance LLC ("Fixpoint," "we," "us") respects your privacy. This policy explains what information we collect through fixpointmaintenance.com and how we use it.
Information we collect
- Request forms: your name, phone number, email address, property address, company name, property type and number of properties, the service you're requesting, your preferred appointment time and any message you write.
- Photos: pictures you choose to send us — by text message, email or (when enabled) through our website forms — to show the work you need done.
- Calls and texts: your phone number and the content of messages you send to (202) 753-9911.
- Website usage: if analytics is enabled, basic information such as pages visited, device and browser type, and general location (city level), collected through cookies or similar technology.
How we use it
- To respond to your request, give you a price and schedule work.
- To assess a job from the photos you send.
- To provide services, send reports and invoices, and handle warranty follow-ups.
- To understand how visitors use our website so we can improve it.
We do not sell your personal information. We do not post photos of your property publicly without your permission.
Service providers
We use trusted providers to run this website and handle requests. They process information on our behalf:
- Formspree — receives website form submissions and delivers them to our email.
- Cloudflare — hosts and secures this website.
- Google Analytics — measures website traffic (if enabled).
- Our email and phone/text service providers.
How long we keep it
We keep request details and photos for as long as needed to respond, complete the work and keep normal business records, then delete them.
Your choices
- You can ask us what information we have about you, or ask us to correct or delete it, by emailing service@fixpointmaintenance.com.
- You can block or delete cookies in your browser settings.
- You can reply STOP to any text message to stop receiving texts from us.
Security
This website uses HTTPS encryption. No method of sending information over the internet is completely secure, so please don't send sensitive financial information through our forms.
Children
This website is meant for adults arranging property services. We don't knowingly collect information from children under 13.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact us
Fixpoint Maintenance LLC
7777 Leesburg Pike, Ste 12LS, Falls Church, VA 22043
(202) 753-9911 · service@fixpointmaintenance.com